Crisis comms training for nurseries
Crisis comms training for nurseries will give early years leaders the skills, strategies and confidence to respond swiftly and professionally to any issue, to protect your reputation and keep trust with parents, staff and the wider community. Mosaic also has extensive experience supporting nurseries with a wide range of issues, including poor Ofsted inspections.
Communicate with Confidence in a Crisis
When the unexpected happens, how you communicate can make all the difference. Our crisis communications for nurseries training gives you the tools, strategies and confidence to manage challenging situations calmly, clearly and professionally.
Led by former BBC journalists with real-world crisis experience in the childcare and education sector, this course prepares you for communicating across all your audiences including parents and carers, media and social media. You’ll get hands-on training tailored to your nursery’s needs and priorities, so you’re ready when it matters most.
Full day
face-to-face or online
“As real”, relevant scenarios
Step-by-step interview prep
Ideal for leadership & comms teams
Course overview
A crisis can hit any organisation, but in early years settings, the pressure is even higher. This course helps you understand how the media works, what they expect and how to respond effectively under pressure.
You’ll explore what constitutes a crisis for your nursery, how to prepare your crisis communications plan and how to build internal and external messaging. We cover print, radio and TV interviews with practical tips on body language, confidence and presentation.
You’ll also gain confidence in managing social media in a crisis, responding to comments and protecting your reputation long-term. With real-life examples and scenario-based training, you’ll leave ready to respond quickly and professionally.
Sample course outline
- Real-life case studies
- What makes a crisis - and what doesn’t
- The changing face of the media
- Creating a crisis comms plan
- Parent & partner communication
- Monitoring news & social media
- Mosaic’s ACES of effective communication
- Developing strong key messages
- Tips for print, radio and TV interviews
- “As real” interview practicals
- Key message planning
- Expert feedback on delivery
- Responding to online criticism
- Post-crisis communication strategies
Not quite what you’re looking for? We can tailor this training to your exact needs. If you require a shorter session, more delegates or a unique course outline, contact us to discuss bespoke options.
Frequently asked questions
Have any other questions? Get in touch.
Usually it’s nursery managers, deputies, safeguarding leads, communications staff (if you have them) and anyone who may speak to parents or the media during a difficult situation. We can tailor the session to your leadership team, your whole organisation or even trustees. Whether you’re in Essex, London or elsewhere in the UK, we shape the training around the people who’d be on the front line.
Yes - and this is where the real learning happens. You’ll take part in “as real” radio and TV-style scenarios based on issues that nurseries genuinely face. We’ll guide you through the tough questions, help you stay composed under pressure and give you immediate feedback so you know exactly how to improve.
We don’t do open courses for individuals. Sorry about that.
We specialise in tailored training that’s created to exactly meet your needs, so our courses will be made uniquely for you and/or your organisation.
If you’re interested in a one to one tailored session or a group course for your organisation, do get in touch!
Our courses are all tailored specifically to you and your organisation’s needs. So usually our training is delivered at your place. We’ll be pleased to come to you, wherever you are.
If you prefer to book a hotel, meeting room or other accommodation that’s fine too.
If it’s hard for you to get everyone in one place we can also do your training online using either Zoom or Teams.
Our pricing depends entirely on your needs – we don’t do “one size fits all”!
Our course development includes working with you to understand your current levels of skills and experience, what you want to achieve from the training and how we can get you there.
We’ll also want to find out how many people you want trained and where you’d like the course delivered.
Once we know all that we can price your course which means you won’t pay for anything you don’t need.
As a guide, most of our full day courses start at £1995+VAT for up to four people, so that’s less than £500+VAT a head.
But speak to us and we’ll make sure we’re within your budget.
Absolutely! And we don’t just think so – our clients keep coming back, which tells us we’re giving them real value. We’re really proud that 40% of our work is with returning clients, so we must be getting it right.
Because we specialise in tailored training, everything we do for you is aligned to your outcomes. We know you don’t want to spend time or money on training that’s not directly going to help your business or organisation.
Apart from our one to one training, our fees are always for group sessions, so the most efficient cost per head is to fill all those places. It’s also really efficient to have two trainers attend if you have a large group size or have consecutive days of training. We’re always happy to explain our pricing – just let us know.
Everything you need!
- Planning meeting(s) with you to develop learning outcomes
- Course programme development
- Course content research and creation
- Scenario research to make your training relevant and “as real as it gets”
- Delivery by our former BBC journalist trainers and marketing experts
- Most courses have our Pre Course Questionnaire so we know what each delegate wants to achieve from their session with us
- Copies of our PDF guides as applicable
- Recordings of the full training session (online training)
- Recordings of radio and TV interviews carried out during the training (in person training)
- Course admin including scoping availability, confirming resources, booking confirmation and invoicing
No problem. The great thing about tailored training is that it’s exactly that. Tailored to you, including your availability. Speak to us and we’ll create a programme that fits your time.
Yes! We like to support charities with a discount, do ask us for more details.
We also offer discounts for multiple bookings. So for example if we create you a tailored course and you book multiple sessions, later ones will be discounted since the groundwork is already done. We’ll go through this once we know what you want.
Yes. We deliver training across the world and it’s nearly always much easier for one of two of us to come to you than all of you to come to us.
As a registered BCorp, we’re committed to using public transport wherever we can. Our travel cost covers our train fare, transfers and overnight accommodation where needed. We also charge a token amount for our travel time. This is because when they’re travelling to you our trainer isn’t available to train someone else.
We’ll cover all this in detail when we send you your proposal.
Lots of organisations come to us in exactly that situation.
By bringing in our expertise your team’s skills will be sharpened even further which helps your organisation and their professional development. For example, you might only deal with a media crisis every few years – we handle them every day for our wide selection of clients!
Our training is also an invaluable external assessment of your skills, capacity and resilience. Think you’ve got all skills covered? Let us confirm that for you by putting them into practice, or help you fill the gaps.
We can also help you address professional development. Our BBC expertise means we can give credible, valued feedback to all your delegates, including conversations you may not feel confident to have.
Why choose Mosaic for your training?
Our outstanding training is unique in the following ways:
- We have more than 25 years’ experience training a wide range of organisations including blue chip companies, schools, universities, charities and government departments.
- Every course we deliver is individually tailored exactly to your needs. We never do “off the shelf” training - your course will be about skills, issues and great practice in the areas relevant to your clients.
- Our media trainers are former BBC or print journalists and communications professionals. They bring insight and expertise to each course based on decades of delivery and success.
- We are a B Corp Certified Company, so we are committed to sustainable and ethical practice to benefit people and planet.
